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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • 📽️ Searching for transactions

    1. Portal
    2. Video Guides

    The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction deta...

    • Edited
    • 1 follower
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  • Daily Settlement report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Daily Settlement" report covers all successfully settled purchases and refunds that were processed via the TRU Connec...

    • Edited
    • 1 follower
    • 0 comments
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  • Chargeback Fee Guidance

    1. Acquiring
    2. Chargebacks Centre

    Chargeback Fee When a Chargeback is received, the card scheme applies a Case Filing Fee that is then passed on. This is debited the same day the dispute is received. The amount will vary dependin...

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    • 1 follower
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  • SIM card installation

    1. In-Person Payments
    2. Castles Saturn 1000

    Installing SIM card(s) ​​ Power the terminal off by pressing the power button on the left side of the device selecting "Power off" from the menu displayed. ​​ Remove the rear cover of the t...

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    • 1 follower
    • 0 comments
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  • Authorisations search

    1. Portal
    2. Managing transactions
    3. Stored searches

      This feature is available to merchants using our TRU Connect gateway. The "Authorisations" stored search returns all purchases and refunds that were processed via the TRU Connect gateway (incl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tourism Demographics

    1. Guest Insights
    2. Views

    The "Tourism Demographics" page shows analyses of transactions processed grouped by the country of origin of the card used (this is determined by using the PAN to identify the card issuer). You can...

    • Edited
    • 1 follower
    • 0 comments
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  • Notifications for WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    URL notifications ensure the WooCommerce plugin is updated when transactions have been processed on your Trust Payments account. Follow the steps provided below to enable URL notifications: Cont...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Adding access groups

    1. Portal
    2. User management
    3. Access Groups

    You can add access accounts to streamline the process of assigning multiple site references to single users.   Required user roles Admin   How to access Select “User Management" and then “Acce...

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    • 1 follower
    • 0 comments
    • 0 votes

  • MyST to Portal Enrolment Guide

    1. Portal
    2. Coming from MyST?

      Preparing for Portal The Portal rollout will be performed in phases. MyST users should expect to receive an email notifying them of the coming changes a few weeks ahead of Portal being made ava...

    • Edited
    • 1 follower
    • 0 comments
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  • Digital receipts

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    Sending receipt as part of the transaction Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan ...

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    • 2 followers
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