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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Sign in

    1. TRU Connect
    2. MyST

    To access MyST, you must first sign in  https://myst.trustpayments.com/login   To sign in, navigate to the URL above, enter your username and password in the boxes provided and select “Sign in”. ...

    • Edited
    • 3 followers
    • 0 comments
    • -1 votes

  • Handling Challenges

    1. Security
    2. TRU Fraud Check

      The following documentation only applies to transactions processed using our gateway and acquiring services.   Note: The “CHALLENGE” response is only returned for merchants on the Enhanced tier...

    • Edited
    • 2 followers
    • 0 comments
    • 1 vote

  • Closing the shift

    1. In-Person Payments
    2. Reporting

        Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Enabling 3-D Secure version 2

    1. Security
    2. EMV 3-D Secure

    Payment Pages EMV 3DS is enabled on Payment Pages for all merchants by default and your account can be configured to manage the entire process for you. You will first need to contact our Support...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Changing the manager password

    1. In-Person Payments
    2. Looking after your device

        If you need to change your login password, contact our Support Team for assistance. If you need to change your login password, contact our Support Team for assistance. To change the manager pa...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I generate a Pre-Auth when the customer is not present?

    1. In-Person Payments
    2. Pre-authorisations

    Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a sale when the customer is not present?

    1. In-Person Payments
    2. Sales and Refunds

    This article explains how to complete a sale using the POS terminal when the customer is not present.     Not supported This functionality is not supported on your device. You can use the drop-dow...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000M2

    The Castles VEGA 3000M2 contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and rech...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Pair with EPOS

    1. In-Person Payments
    2. Cloud Integration

        Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000C

      The Castles VEGA 3000C does not contain a battery and must be connected to its mains power source via the enclosed adapter and cable at all times.   Turning device on/off Turn on Press and h...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes