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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • What do I do if I haven't received the first-time login email?

    1. Portal
    2. FAQ

    Background To sign into Portal for the first time, you will need to select the link included in the new user email. This email is sent automatically to all users when their account is first regis...

    • Edited
    • 0 followers
    • 0 comments
    • 0 votes

  • Authorisations

    1. Portal
    2. TRU Insight

    The Authorisations view provides comprehensive insights into your payment authorisation performance, helping you understand approval rates, decline patterns, and geographic distribution of transact...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Multi-Factor Authentication on the RAM Tool

    1. Acquiring
    2. RAM Tool

      To enhance security, a new Time-based One-Time Password (TOTP) authentication method has been introduced. From 25th March 2025, the existing email authentication method will be removed and all l...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I integrate with PayPal?

    1. TRU Connect
    2. FAQ
    3. PayPal

    We support the following integration methods: Via our hosted Payment Pages solution ​ Customer selects PayPal and pop-up is displayed. ​ If not already logged in, customer is prompted to ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I generate a pre-auth with DCC?

    1. In-Person Payments
    2. DCC

        Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Castles VEGA 3000M

    The Castles VEGA 3000M contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recha...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Switch to mobile data connection

    1. In-Person Payments
    2. Getting online

          This guidance assumes a SIM card has been installed in the handset and you are paying for a data plan. To manage network settings, please navigate to the network/internet settings found in...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do customers add tips?

    1. In-Person Payments
    2. Tipping

      Tipping must be enabled on the device before tipping options will be shown. Learn how to enable tipping.     If tips have been enabled in the app, the customer will be prompted to select from ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 📽️ Virtual Terminal

    1. Portal
    2. Video Guides

      This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers.   Required user roles Admin, Tra...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What is the Fixed Reserve?

    1. Acquiring
    2. FAQs

    The Fixed Reserve is a risk-management strategy we employ to help protect our merchants from potential losses that can occur when chargebacks or refunds are processed against their accounts. Withou...

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    • 1 follower
    • 0 comments
    • 0 votes