Michael Buckley

List of supported card payment methods for JavaScript Library

1. TRU Connect
2. JavaScript Library
3. Payment types

American Express (AMEX) American Express (also known as AMEX) is an American multinational financial services corporation. The company is best known for its credit card and charge card business, w...

• Edited February 09, 2026 15:17
• 1 follower
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Requirements

1. TRU Connect
2. JavaScript Library

In order to use our JavaScript Library, you must meet the following requirements: You will need to contact our Support Team: Request that you are provided with a test site reference (connects exclu...

• Edited April 17, 2026 08:35
• 1 follower
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Handling Challenges

1. Security and Compliance
2. TRU Fraud Check

  The following documentation only applies to transactions processed using our gateway and acquiring services. Note: The “CHALLENGE” response is only returned for merchants on the Enhanced tier.Pro...

• Edited February 09, 2026 14:51
• 2 followers
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• 1 vote

Closing the shift

1. In-Person Payments
2. Reporting

  Not supportedThis functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.Not supportedThis functionality is not supporte...

• Edited April 01, 2026 17:12
• 1 follower
• 0 comments
• -1 votes

Learn about Strong Customer Authentication (SCA) and EMV 3D Secure

1. Security and Compliance
2. EMV 3D Secure
3. 3D Secure Guide

What is Strong Customer Authentication (SCA)?   Strong Customer Authentication (SCA) is where the customer is required by their bank to provide information from two of the following categories to ...

• Edited April 14, 2026 15:22
• 2 followers
• 0 comments
• 1 vote

How do I generate a Pre-Auth when the customer is not present?

1. In-Person Payments
2. Pre-authorisations

Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to the...

• Edited March 27, 2026 13:00
• 1 follower
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How do I perform a sale when the customer is not present?

1. In-Person Payments
2. Sales and Refunds

This article explains how to complete a sale using the POS terminal when the customer is not present.  Not supportedThis functionality is not supported on your device. You can use the drop-down abo...

• Edited April 27, 2026 17:00
• 1 follower
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Power supply

1. In-Person Payments
2. Castles VEGA 3000M2

The Castles VEGA 3000M2 contains a main lithium-polymer battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and rech...

• Edited November 26, 2025 13:31
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Pair with EPOS

1. In-Person Payments
2. Cloud Integration

  Not supportedThis functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices.Not supportedThis functionality is not supporte...

• Edited March 27, 2026 13:09
• 1 follower
• 0 comments
• 0 votes

Power supply

1. In-Person Payments
2. Castles VEGA 3000C

  The Castles VEGA 3000C does not contain a battery and must be connected to its mains power source via the enclosed adapter and cable at all times. Turning device on/offTurn onPress and hold the  ...

• Edited February 04, 2026 17:48
• 1 follower
• 0 comments
• 0 votes