You can use the “Users” page to view and manage your users.
Required user roles
Admin
How to access
Select “Settings" and then "Users” from the left navigation bar.
This page allows Admin users to view all their users and perform management actions as necessary. For each user, the following information is displayed:
For a user to be displayed here, you must have access to all site references they have been assigned.
| Column name | Description |
| First Name | User's first name. |
| Last Name | User's first name. |
| Username | The unique username. |
| Status |
Can be one of the following:
|
| Role |
User's assigned role. This determines the features they have access to. Click here to learn more. |
| Primary Email | User's primary email address. |
| Last logged in (GMT) | Timestamp of when the user last signed in. |
| Added Date (GMT) | Timestamp of when the user was added to Portal. |
| Modified Date (GMT) | Timestamp of when changes were last made to user's account. |
You can sort the table by different columns by clicking the column headings.
Find in results
At the top of the page, we provide a search utility to help you find your child users. Type in the name of a child user assigned to your account (or part of it) and the table will be filtered as you type.
Actions
The right-most column contains a series of frequently-performed actions that have been made available for quick access for each user. These are as follows:
- View/Edit – Click this to view further information on the user, and make changes to their account, if necessary.
- Reset MFA – If a user needs to reset their multi-factor authentication, this will allow them to set up multi-factor authentication from scratch.
- Resend new user email – New users are sent an email with a link to sign in to their account for the first time and set their password. If the email was not received by the user, or has expired, you can request this email is resent.
- Activate user - This option is only available when managing users migrated over from the MyST platform who have yet to be emailed their link to start the Portal onboarding process (this email is automatically sent in phases to batches of users). Click this option to trigger this process manually.
- Lock/Unlock – Locking a user prevents sign in until the account is manually unlocked again. Click here to learn more.
- Delete – Click the bin icon to delete the child user. You will be prompted for confirmation before deletion occurs. Caution: Deleted users cannot be recovered.
