Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Software guide
Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...
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Software guide
Main screenThe initial user display contains information about the current state of the terminal and allows you to run some basic operations.Information about the date and time, connection type, si...
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How can I process a sale while offline?
This article explains how to use the deferred authorisations functionality to process a sale while your device does not have an internet connection. When the device reconnects to the internet, it w...
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Finding information about your device
When troubleshooting problems with your device, it can sometimes be useful to learn about the hardware and software you're working with. These instructions will vary depending on the device manu...
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Benchmarks
The Benchmarks view provides comprehensive comparison of your performance against industry competition, helping you understand your relative position in key metrics and identify opportunities for i...
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Merchant Payment Advice report
The "Merchant Payment Advice" report shows the history of payments that have been funded to your business bank account and any upcoming payments that are due to be funded. It includes helpful info...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
A depleted battery can degrade the quality of printing. If receipts are being printed with faded ink, re-charge the device's battery and try printing again. If you are still having issues, pleas...
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Replacing receipt paper
Open the flap at the top of the device to access the receipt compartment. Insert the paper roll into the compartment, ensuring the end of roll is pointing away from you, as illustrated below: ...
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📽️ View transaction details
This feature is available to merchants using our TRU Connect gateway. You can view details for requests and transactions that have been processed on your site reference(s). Required user r...