Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Complete AUTHORIZE_ONLY transaction with SAP Commerce Cloud extension
Your assigned user role must be "Customer Support" and not "Backoffice Administrator Role". If the Payment Action in the Backoffice settings is set to “AUTHORIZE_ONLY”, you must manually update ...
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Pay Gateway Invoice
This feature is available to merchants using our TRU Connect gateway. The “Pay Gateway Invoice” page allows you to pay outstanding invoices for your TRU Connect gateway services. While many of o...
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Refunds with WooCommerce
When a transaction is pending settlement (Status shown in WooCommerce is "Processing") you can cancel a transaction to prevent settlement from completing. Learn how to cancel a transaction To c...
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Can I turn off Multi-Factor Authentication (MFA)?
In the interest of security, Multi-Factor Authentication (MFA) is mandatory for all Portal users and cannot be permanently disabled. If you are unable to sign in due to problems with MFA, please r...
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Viewing accounts set up on your site reference(s)
This feature is available to merchants using our TRU Connect gateway. The Accounts page provides details of all the accounts set up for your site references. This includes all payment methods ...
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View/edit user
You can view “Profile” pages to view information about your child users and change their settings. Required user roles Admin How to access Select "User Management" and then Users” from the...
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Refund a transaction
You can process a full or partial refund for a settled transaction (with request type “AUTH”). Requirements This functionality is only available to those with the following user roles:Admin, T...
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Portal Navigation
Home page When you sign in to Portal, you will be shown your home page. This page summarises the key features available on your account. Simply select an option from the features listed to go to...
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WooCommerce (API) Refunds
To process a refund, go to WooCommerce > Orders. Edit the order you would like to refund. Select the "Refund" button below the order item list and enter the amount to be refunded. Select...
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Testing Frictionless Flow - Process Overview
The following are two example workflows for frictionless transactions processed using our 3DS API: Example 1 - Frictionless - No threedmethodurl Example 2 - Frictionless - With threedmethodur...