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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Looking up the results of ProbH checks

    1. Portal
    2. ProbH

    Records of all ProbH checks performed can be viewed in Portal.Each PROBH request is assigned a unique transactionreference. If you already have this, you can enter the transactionreference into the...

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  • What are Self-Assessment Questionnaires (SAQ)?

    1. Security and Compliance
    2. PCI Compliance

    A Self-Assessment Questionnaire (SAQ) is a validation tool used to assess your compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements.  All merchants who accept card pa...

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    • 0 followers
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  • Removing the rear cover

    1. In-Person Payments
    2. Castles VEGA 3000M

    There are some occasions where you may need to open the rear cover to perform maintenance. Removing the rear cover Remove the rear cover of the terminal by gently pulling down on the two levers a...

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  • Removing the rear cover

    1. In-Person Payments
    2. Castles VEGA 3000M2

    There are some occasions where you may need to open the rear cover to perform maintenance. Removing the rear cover Remove the rear cover of the terminal by gently pulling down on the two levers a...

    • Edited
    • 0 followers
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  • Removing the rear cover

    1. In-Person Payments
    2. Castles Saturn 1000

    There are some occasions where you may need to open the rear cover to perform maintenance. Removing the rear cover Remove the rear cover of the terminal by gently squeezing the top left and right...

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    • 0 followers
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  • Auto End of Day

    1. In-Person Payments
    2. Reporting

    Auto End of Day allows you to schedule an End of Day (EOD) report to automatically print daily, allowing for easier reconciliation. Best practices Ensure the device is connected to power and turn...

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    • 0 followers
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  • Transactions

    1. Portal
    2. TRU Insight

    The Transactions view provides comprehensive insights into your transaction performance, helping you understand volume trends, spending patterns, and the composition of your payment portfolio. This...

    • Edited
    • 1 follower
    • 0 comments
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  • How do I perform a POS refund with DCC?

    1. In-Person Payments
    2. DCC

       Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not su...

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    • 1 follower
    • 0 comments
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  • 📽️ Searching for transactions

    1. Portal
    2. Video Guides

    The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction detai...

    • Edited
    • 1 follower
    • 0 comments
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  • Daily Settlement report

    1. Portal
    2. Generating reports
    3. Stored reports

      This feature is available to merchants using our TRU Connect gateway. The "Daily Settlement" report covers all successfully settled purchases and refunds that were processed via the TRU Connec...

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    • 1 follower
    • 0 comments
    • 0 votes