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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Articles

Recent activity by Michael Buckley
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  • Manage Portal user roles

    1. Portal
    2. User management
    3. Roles

    The “Role Management” page allows you to view and perform management actions on roles assigned to your Portal users.   Required user roles Admin   How to access Select "User Management" then "...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Processing transactions with WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    How customers process payments When the customer is ready to purchase the product(s) in their cart, they enter their billing/shipping address and complete the payment using the options presented in...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • My Portal account is locked

    1. Portal
    2. Troubleshooting

    For security reasons, our system may automatically lock the accounts of Portal users who have met certain criteria. If your Portal user account is locked, you will be prevented from signing in and ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I turn off Multi-Factor Authentication (MFA)?

    1. Portal
    2. FAQ

    In the interest of security, Multi-Factor Authentication (MFA) is mandatory for all Portal users and cannot be permanently disabled. If you are unable to sign in due to problems with MFA, please r...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Payout terminal

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway.  The “Payout terminal” allows you to manually process payouts (CFT refunds) to your customers.This will credit the custome...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Viewing site details

    1. Portal
    2. Site administration

      This feature is available to merchants using our TRU Connect gateway. You can manage your site references and view their configuration.   Required user roles Admin, Developer   How to acce...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Managing users

    1. Portal
    2. User management
    3. Users

    You can use the “Users” page to view and manage your users.   Required user roles Admin   How to access Select "User Management" and then "Users” from the left navigation bar.     This page ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Multi-Factor Authentication (MFA)

    1. Portal
    2. Guide

    The first time you sign into Portal, you will be asked to choose your preferred authentication method. Once configured this method will be used during each subsequent sign-in.   Okta Verify A...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote

  • View transaction details

    1. Portal
    2. Managing transactions

    You can view details for requests and transactions that have been processed on your site reference(s).   Required user roles Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransac...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What are the different date types in TRU Connect and how are they used?

    1. TRU Connect
    2. FAQ

    There are three date types in use in TRU Connect. You may encounter dates in these three formats when, for example, managing your transactions in Portal, or returned in responses from our API.   B...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes