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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Multi-Factor Authentication (MFA)

    1. Portal
    2. Guide

    The first time you sign into Portal, you will be asked to choose your preferred authentication method. Once configured this method will be used during each subsequent sign-in.   Okta Verify A...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes

  • View transaction details

    1. Portal
    2. Managing transactions

    You can view details for requests and transactions that have been processed on your site reference(s).   Required user roles Admin, Developer, TransactionUser, ViewFeesAndStatements, ViewTransac...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Acquiring Statement

    1. Merchant Statement
    2. Merchant Statement Guide

    The statement header includes key details regarding the statement, based on the Merchant ID number (MID) shown: The header shows the MID, Merchant Name, Processing Currency, Reference Number, Pro...

    • Edited
    • 5 followers
    • 0 comments
    • -5 votes

  • Getting started with 3DS API

    1. Security
    2. 3DS API

      The following content assumes you have obtained the necessary PCI certification to process and submit sensitive cardholder data in the request to our 3DS API.Read this article to learn more. ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Ingenico Desk/5000

      The Ingenico Desk 5000 does not contain a battery and must be connected to a power supply using the enclosed cable at all times to function.   Turning device on/off Turn on The terminal will...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Power supply

    1. In-Person Payments
    2. Ingenico Move/5000

    The Ingenico Move 5000 contains a Li-ion battery and can be operated without being permanently connected to power. If the battery level is low, it must be connected to power and recharged.   Charg...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Cron settings for Adobe Commerce

    1. TRU Connect
    2. Shopping Carts
    3. Adobe Commerce (Magento)

      How to access Sign in to your Store Admin. On the Admin Sidebar, select the Trust Payments logo. Navigate to Stores > Configuration. On the next page, navigate to Sales > Payment Methods. On th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Configure the BigCommerce app

    1. TRU Connect
    2. Shopping Carts
    3. BigCommerce

      How to access settings   Sign in to the Control Panel (link to external site) of your BigCommerce Store.   To learn more about the Control Panel, please refer to BigCommerce's Help Center (lin...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Why can't I refund this transaction?

    1. TRU Connect
    2. Troubleshooting

    There are a number of reasons a transaction cannot be refunded: Is the transaction settled? – Only settled transactions can be refunded. Settled transactions are shown in Portal as green with the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • WooCommerce (API) Getting started

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce (API only)

      This plugin requires WooCommerce to work. Please install WooCommerce before proceeding.   This plugin is not compatible with the FontAwesome Pro library. Please uninstall this from your config...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes