Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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What are Verifi and Ethoca?
Chargebacks are costly for merchants — not just in fees, but in time, reputation, and card scheme standing. Verifi RDR and Ethoca Alerts are chargeback prevention tools that help you resolve disput...
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What's on the digital receipt?
Digital receipts contain important transaction information and serve as proof of transaction in the case of dispute claims: Example of a digital receipt Key Transaction type – This can either...
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How do I enable/disable digital receipts?
To enable/disable receipt functionality in the app, follow these steps: Tap the icon in the top left and from the menu select "Settings". From the Settings screen, tap “Sending receipt op...
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Sending a digital receipt as part of the transaction
Immediately after the customer has completed a transaction they will be displayed the following confirmation screen. At this moment, they can either scan the QR code with their own smartphone to...
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Sending a digital receipt after the transaction
If you need to provide a customer with a receipt at a later time, follow these steps: Tap the icon in the top left and from the menu select "Receipts". Use the interface to find the trans...
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Guiding your customers through DCC
Process Overview This functionality is supported on our Castles VEGA 3000 and Ingenico devices.Enter the transaction amount in your local currency and present the device to the customer.The custom...