Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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First-time setup
What's in the box? Before starting to use your terminal, it is recommended that you take a few moments to check the contents of the box. Your POS package should include the following: Castle paym...
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What's on the receipt?
Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent. Learn about digital receipts Your solution doesn't support the printi...
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Card payments with MOTO
Mail Order/Telephone Order (MOTO) payments The JS library also comes with Mail Order & Telephone Order support (MOTO). MOTO allows our merchants to accept and manage payment card details over the p...
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Connect to Wi-Fi
To manage network settings, please navigate to the network/internet settings found in the Settings app on your device. To manage network settings, please navigate to the network/internet set...
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Printing shift totals
Not supported This functionality is not supported on your device. You can use the drop-down above to review instructions for other supported devices. Not supported This functionality is not...
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🎥 Logging in
Watch this short video for a tutorial on how to log in to RAM Tool. Documentation Getting started with RAM Tool
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🎥 Viewing merchant details
The Merchants Details Page displays information relating to your merchant setup and MID. Documentation The Profile tab
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🎥 Daily funding for Net Accounts
The Daily Funding page displays accumulated postings for an account type, account currency and settlement period for a date range. Documentation The Reports tab
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🎥 Merchant Payment Advice report
The Merchant Payment Advice page lists Merchant payments and collections. Documentation The Reports tab
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🎥 Virtual Terminal
The “Virtual terminal” allows you to manually process payments on behalf of customers. Required user roles Basic user, Site admin, Site user, Site user 2, Transaction admin, Transaction admin...