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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • API Management

    1. Portal
    2. User management
    3. Users

      This feature is available to merchants using our TRU Connect gateway. For purposes of automation, we provide additional user roles that can be used to interact with our Webservices API to retr...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tips

    1. In-Person Payments
    2. SoftPOS by Trust Payments app

    To configure tips functionality in the app, follow these steps: Tap the   icon in the top left and from the menu select "Settings". From the Settings screen, tap “Tips”. From here you c...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • Going live with SAP Commerce Cloud extension

    1. TRU Connect
    2. Shopping Carts
    3. SAP Commerce Cloud

    The following steps explain how to update your extension to process payments in the live environment.   It is strongly recommended that you test your solution on your staging store before proceedi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What actions can I perform on transactions?

    1. Portal
    2. FAQ

    The following are actions that can be performed on eligible transactions using Portal. Use the links below to learn more:   Re-Auth A Re-Auth is a process where a new Authorisation can be perfor...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Performing a Risk Decision on a transaction

    1. Portal
    2. Managing transactions

    A Risk Decision request analyses the customer’s billing, delivery and payment details using a rule-based system to detect suspicious patterns in user activity. The system will assist you in making ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Troubleshooting

    1. In-Person Payments
    2. Ingenico Move/5000

    No charging icon displayed If you have connected your device to power and the icon that indicates charging is not displayed in the top-right of the screen, please follow the steps below to reso...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • 3DS API Field Specification

    1. Security
    2. 3DS API

    THREEDLOOKUP Request Required Field Format Length Description   Required requesttypedescriptionXPath: /@type Alpha 20 You must submit “THREEDLOOKUP” in this field.   Required accounttyp...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Customers

    1. TRU Insight
    2. Views

      This functionality is only available on Pro plans. The Customer Overview delivers key insights into the behaviour of your buyers using payment data from your transactions.   Unique “buyers”...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Cron scheduling with Adobe Commerce

    1. TRU Connect
    2. Shopping Carts
    3. Adobe Commerce (Magento)

    Process overview The cron is used to cancel orders older than 3 hours that are still in the “Payment Pages” status. These orders are most likely abandoned and cancelling them releases the stock res...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Why is the customer shown a blank ACS page inside of the frame displayed for step up authentication?

    1. TRU Connect
    2. Troubleshooting

      The card issuers' Access Control Server (ACS) are responsible for rendering the step up (challenge) authentication page before redirecting the customer back to the termurl to complete the authen...

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    • 1 follower
    • 0 comments
    • 0 votes