Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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API Management
This feature is available to merchants using our TRU Connect gateway. For purposes of automation, we provide additional user roles that can be used to interact with our Webservices API to retr...
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Going live with SAP Commerce Cloud extension
The following steps explain how to update your extension to process payments in the live environment. It is strongly recommended that you test your solution on your staging store before proceeding...
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Manually requesting step up (challenge) authentication
Visa and Mastercard require merchants in PSD2-mandated countries to re-attempt authentication using the forced challenge (mandate) indicator (scaexemptionindicator=14) when a soft decline respon...
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What actions can I perform on transactions?
The following are actions that can be performed on eligible transactions using Portal. Use the links below to learn more: Re-Auth A Re-Auth is a process where a new Authorisation can be perform...
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Performing a Risk Decision on a transaction
A Risk Decision request analyses the customer’s billing, delivery and payment details using a rule-based system to detect suspicious patterns in user activity. The system will assist you in making ...
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Troubleshooting
No charging icon displayed If you have connected your device to power and the icon that indicates charging is not displayed in the top-right of the screen, please follow the steps below to resol...
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3DS API Field Specification
THREEDLOOKUP Request Required Field Format Length Description Required requesttypedescriptionXPath: /@type Alpha 20 You must submit “THREEDLOOKUP” in this field. Required accounttypedescrip...
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Cron scheduling with Adobe Commerce
Process overviewThe cron is used to cancel orders older than 3 hours that are still in the “Payment Pages” status. These orders are most likely abandoned and cancelling them releases the stock rese...
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Why is the customer shown a blank ACS page inside of the frame displayed for step up authentication?
The card issuers' Access Control Server (ACS) are responsible for rendering the step up (challenge) authentication page before redirecting the customer back to the termurl to complete the authent...
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Does Google Pay support refunds?
Refunds can be processed on Google Pay transactions There are two methods that can be used to do this: Method 1: Using Webservices API Your server can submit a new REFUND request to Trust P...