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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Pay Gateway Invoice

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway.The “Pay Gateway Invoice” page allows you to pay outstanding invoices for your TRU Connect gateway services. While many of our...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I turn off Multi-Factor Authentication (MFA)?

    1. Portal
    2. FAQ

    In the interest of security, Multi-Factor Authentication (MFA) is mandatory for all Portal users and cannot be permanently disabled.If you are unable to sign in due to problems with MFA, please ref...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • View/edit user

    1. Portal
    2. User management
    3. Users

    You can view “Profile” pages to view information about your child users and change their settings.   Required user roles Admin   How to access Select "User Management" and then Users” from the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Re-auth a transaction

    1. Portal
    2. Managing transactions

    A Re-Auth is a process where a new Authorisation can be performed using the same credit/debit card as a previous transaction. Requirements  This functionality is only available to those with the fo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Portal Navigation

    1. Portal
    2. Guide

    Home page When you sign in to Portal, you will be shown your home page. This page summarises the key features available on your account. Simply select an option from the features listed to go to ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I enable/disable customer receipts?

    1. In-Person Payments
    2. Paper receipts

       Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent. Learn about digital receipts Your solution doesn't support the printing of...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Using the keypad

    1. In-Person Payments
    2. Ingenico Desk/5000

    The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Using the keypad

    1. In-Person Payments
    2. Ingenico Move/5000

    The keypad is an alternative way to navigate through the terminal without needing to use the touch screen. It is also used for entering PINs, SSIDs, passwords, and other alphanumeric data. The main...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • The Transaction Activity tab

    1. Acquiring
    2. RAM Tool

    Processed batches pageThe Processed Batches page shows the batch(es) submitted for a given Merchant or Merchant group/sub-group within a selected range of posting dates. The date range is limited t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I perform a completion of a Pre-Auth?

    1. In-Person Payments
    2. Pre-authorisations

      Pre-auths allow you to reserve funds in advance of a future transaction. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to ...

    • Edited
    • 1 follower
    • 0 comments
    • 2 votes