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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Complete AUTHORIZE_ONLY transaction with SAP Commerce Cloud extension

    1. TRU Connect
    2. Shopping Carts
    3. SAP Commerce Cloud

      Your assigned user role must be "Customer Support" and not "Backoffice Administrator Role".If the Payment Action in the Backoffice settings is set to “AUTHORIZE_ONLY”, you must manually update t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Pay Gateway Invoice

    1. Portal
    2. Processing payments

      This feature is available to merchants using our TRU Connect gateway.The “Pay Gateway Invoice” page allows you to pay outstanding invoices for your TRU Connect gateway services. While many of our...

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    • 1 follower
    • 0 comments
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  • Refunds with WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    When a transaction is pending settlement (Status shown in WooCommerce is "Processing") you can cancel a transaction to prevent settlement from completing. Learn how to cancel a transaction To can...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Can I turn off Multi-Factor Authentication (MFA)?

    1. Portal
    2. FAQ

    In the interest of security, Multi-Factor Authentication (MFA) is mandatory for all Portal users and cannot be permanently disabled.If you are unable to sign in due to problems with MFA, please ref...

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    • 1 follower
    • 0 comments
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  • View/edit user

    1. Portal
    2. User management
    3. Users

    You can view “Profile” pages to view information about your child users and change their settings.   Required user roles Admin   How to access Select "User Management" and then Users” from the...

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    • 1 follower
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  • Refund a transaction

    1. Portal
    2. Managing transactions

    You can process a full or partial refund for a settled transaction (with request type “AUTH”). Requirements  This functionality is only available to those with the following user roles:Admin, Trans...

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    • 1 follower
    • 0 comments
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  • Portal Navigation

    1. Portal
    2. Guide

    Home page When you sign in to Portal, you will be shown your home page. This page summarises the key features available on your account. Simply select an option from the features listed to go to ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • WooCommerce (API) Refunds

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce (API only)

    To process a refund, go to WooCommerce > Orders. Edit the order you would like to refund. Select the "Refund" button below the order item list and enter the amount to be refunded. Selec...

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    • 1 follower
    • 0 comments
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  • Testing Frictionless Flow - Process Overview

    1. Security and Compliance
    2. EMV 3D Secure
    3. 3DS API

      The following are two example workflows for frictionless transactions processed using our 3DS API: Example 1 - Frictionless - No threedmethodurl Example 2 - Frictionless - With threedmethodur...

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    • 1 follower
    • 0 comments
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  • How do I enable/disable customer receipts?

    1. In-Person Payments
    2. Paper receipts

       Your solution doesn't support the printing of a physical receipt, but it is possible to generate a digital equivalent. Learn about digital receipts Your solution doesn't support the printing of...

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    • 1 follower
    • 0 comments
    • 0 votes