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Michael Buckley

I work on the Technical Specialist team based in Bangor.

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Recent activity by Michael Buckley
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  • Refunds with WooCommerce

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce

    When a transaction is pending settlement (Status shown in WooCommerce is "Processing") you can cancel a transaction to prevent settlement from completing. Learn how to cancel a transaction To c...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How do I reset my Portal password?

    1. Portal
    2. FAQ

    We provide a utility to recover forgotten passwords.   Required user roles All roles supported.   How to access When prompted for your password, select “Forgot password?“.   You cannot reset ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • Viewing accounts set up on your site reference(s)

    1. Portal
    2. Site administration

      This feature is available to merchants using our TRU Connect gateway. The Accounts page provides details of all the accounts set up for your site references. This includes all payment methods ...

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    • 1 follower
    • 0 comments
    • 0 votes

  • View/edit user

    1. Portal
    2. User management
    3. Users

    You can view “Profile” pages to view information about your child users and change their settings.   Required user roles Admin   How to access Select "User Management" and then Users” from the...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Refund a transaction

    1. Portal
    2. Managing transactions

    You can process a full or partial refund for a settled transaction (with request type “AUTH”).   Requirements   This functionality is only available to those with the following user roles:Admin, T...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Portal Navigation

    1. Portal
    2. Guide

    Home page When you sign in to Portal, you will be shown your home page. This page summarises the key features available on your account. Simply select an option from the features listed to go to...

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    • 1 follower
    • 0 comments
    • 0 votes

  • WooCommerce (API) Refunds

    1. TRU Connect
    2. Shopping Carts
    3. WooCommerce (API only)

    To process a refund, go to WooCommerce > Orders. Edit the order you would like to refund. Select the "Refund" button below the order item list and enter the amount to be refunded. Select...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I access the raw data behind the TRU Insight summary dashboards?

    1. TRU Insight
    2. FAQ

    Yes. The dashboards are provided alongside the raw files in .csv (Comma-Separated Values) format. You can choose to increase the frequency of the raw file output (to a maximum of daily). The standa...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Testing Frictionless Flow - Process Overview

    1. TRU Security
    2. 3DS API

      The following are two example workflows for frictionless transactions processed using our 3DS API: Example 1 - Frictionless - No threedmethodurl Example 2 - Frictionless - With threedmethodu...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Chargebacks

    1. TRU Insight
    2. Views

    The Chargeback Summary view offers a summary of chargebacks processed on your account. This will always include data produced up to and including the full prior month.   The chargeback amounts a...

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    • 1 follower
    • 0 comments
    • 0 votes