Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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Keeping track of harm scores
Viewing PROBH info in Portal Records of all ProbH checks performed can be viewed in Portal. Each PROBH request is assigned a unique transactionreference. If you already have this, you can enter...
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Process payment
To process a payment, follow these steps: If you haven't done so already, open the app. By default, you will land on the "Amount" page, as shown below. If you are on a different page in the app...
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Processing MOTO transactions with SAP Commerce Cloud extension
When you receive an order from a customer via mail or telephone, follow the steps below to place an order: Log in to the Assisted Service Module (ASM). Your assigned user role must be "Custom...
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CryptoMetrix Navigation
Navigating the tabs You can use the tabs located at the top of the pages to quickly navigate between the different views. These views are as follows: Processing - View graphs and statistics regar...
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I have lost the ability to sign into Portal using Multi-Factor Authentication (MFA)
If you have no longer have access to your smartphone where your authentication app is installed, or can no longer receive SMS to the number you provided to us during authentication setup, you will ...
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Site settings
This feature is available to merchants using our TRU Connect gateway. This page allows you view detailed configuration information for the given Site Reference. Required user roles Admin, ...
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What is an AUTH request?
AUTH is short for "Authorisation". When processing a payment, Trust Payments first contacts the acquiring and issuing banks to seek authorisation for the transaction. If authorisation has been gran...
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Pay by Link
This feature is available to merchants using our TRU Connect gateway. The “Pay by Link” page simplifies the process of requesting a new payment from a customer. A link is generated that opens ...
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Adding users
You can add child user accounts to help manage your account. Each user can be assigned a distinct role, which only permits them to access features they need. Required user roles Admin How ...
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Re-auth a transaction
A Re-Auth is a process where a new Authorisation can be performed using the same credit/debit card as a previous transaction. Requirements This functionality is only available to those with th...