Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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How do I reset my Portal password?
We provide a utility to recover forgotten passwords. Required user roles All roles supported. How to access When prompted for your password, select “Forgot password?“. You cannot reset y...
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Virtual terminal
This feature is available to merchants using our TRU Connect gateway. The “Virtual Terminal” allows you to manually process payments on behalf of customers. Required user roles Admin, Tran...
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Portal user roles
The ability for Portal users to access certain pages, or to perform certain actions, is dependent on the role they have been assigned. You can see the role assigned to your Portal account by view...
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Generating reports
The “Reporting” page allows you to analyse the requests processed through your account. You can view totals for transaction amounts and the number of requests processed through a specified range o...
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Searching for transactions
The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction detai...
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Sign in
To access Portal, you must first sign in Open Portal Enter your username into the textbox provided and select the “Next” button. You will then be prompted to authenticate using Multi-Factor A...
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Introduction to Merchant Statements
Trust Payments provides regular statements to offer a clear overview of your processed transactions. These statements detail the count and total value of requests handled, along with associated fee...
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What is 3DS API?
Our 3-D Secure standalone server-to-server solution enables you to have full control over the 3-D Secure authentication process, including redirecting the customer's browser to pages hosted by the ...
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Getting started with WooCommerce
This plugin requires WooCommerce to work. Please install WooCommerce before proceeding. Testing This plugin has been tested by Trust Payments to ensure compatibility with the latest WooCommerc...
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What is site security and how does it work?
To protect your payments from unauthorised modification, you must follow the steps on this page to calculate a site security hash, to be submitted in a field called sitesecurity on your server-side...