Michael Buckley
I work on the Technical Specialist team based in Bangor.
Articles
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What is an AUTH request?
AUTH is short for "Authorisation". When processing a payment, Trust Payments first contacts the acquiring and issuing banks to seek authorisation for the transaction. If authorisation has been gran...
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Virtual terminal
This feature is available to merchants using our TRU Connect gateway. The “Virtual terminal” allows you to manually process payments on behalf of customers. Required user roles Admin, Tran...
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Searching for sites
This feature is available to merchants using our TRU Connect gateway. The “Sites” page allows you to search for site references assigned to your Portal user account. From here, you can select ...
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Portal user roles
The ability for Portal users to access certain pages, or to perform certain actions, is dependent on the role they have been assigned. You can see the role assigned to your Portal account by vie...
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Generating reports
The “Reporting” page allows you to analyse the requests processed through your account. You can view totals for transaction amounts and the number of requests processed through a specified range o...
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Searching for transactions
The “Transactions” page allows you to search for requests and transactions that have been processed on your site reference(s) and/or Merchant Id(s) (MID). From here, you can view transaction detai...
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Sign in
To access Portal, you must first sign in Open Portal Enter your username into the textbox provided and select the “Next” button. You will then be prompted to authenticate using Multi-Factor A...
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Introduction to Merchant Statements
Trust Payments provides regular statements to offer a clear overview of your processed transactions. These statements detail the count and total value of requests handled, along with associated fee...
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How often do I receive my TRU Insight reports?
Reporting will be sent by Trust Payments no later than the 3rd working day of the month, for a rolling 13-month period up to and including the full previous month.
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What is 3DS API?
Our 3-D Secure standalone server-to-server solution enables you to have full control over the 3-D Secure authentication process, including redirecting the customer's browser to pages hosted by the ...